Consumer Behaviour
Course Name:
Consumer Behaviour (SM824)
Programme:
MBA
Semester:
Third
Fourth
Category:
Elective Courses (Ele)
Elective Courses (Ele) Group 2: Marketing
Credits (L-T-P):
(3-0-0) 3
Content:
Nature of Consumer Behaviour- Model of Consumer Decision Making — Its Implications on Consumer Behaviour-Major Models in Consumer Behavior. Individual Psychological Factors-Perception Attitudes Learning Personality and Motivation - Implications of Not Achieving the Goal. Group Factors in Consumer Behaviour - References GroupConcepts - Opinion Leadership Aspects - Usage of these Concepts in Marketing Communications. Decision Process, Diffusion of Innovation in Consumer Behaviour - Its Implication on Consumer Behavior. Concepts of Customer Satisfaction - Concept of Cognitive Dissonance-Cultural Aspects in Consumer Behavior- Consumer Research
References:
1. Della & Bitta, Consumer Behaviour: Concepts & Applications, Tata McGraw Hill, NewYork, 1993.
2. Schiffman G.Leon and Kanuk Leslie Lazar, Consumer Behaviour, 9th Edition, Prentice Hall of India Private Ltd, New Delhi, 9th Edition, 2007.
3. Roger D Blackwell, Paul W Miniard and James F Engel, Consumer Behavior, South-Western College Pub, 10th Edition, 2005.
Department:
Humanities, Social Sciences and Management
